Have questions?
We’ve got answers.

The items below should be read in conjunction with our Hire Terms.

General FAQs

  • We will provide a delivery / collect time of either am or pm. It is not possible to provide an exact time in advance, but we will endeavour to comply with a specific client request where possible. We require a party to be at the destination to sign for the goods, unless other arrangements have been made with us and all hire documentation has been pre-signed. A minimum cost of $75 applies each way (plus GST and fuel levy) for a small load in the Metro area, dropped off at ground level. Additional delivery fees may apply for larger orders and locations with access issues (no loading zone close by, elevator access, distance from Salters vehicle to location).

  • We recommend bookings be made as soon as possible to secure the equipment. We may ask for a deposit to be made. Amendments to quantities can be made later but it is important the initial stock is reserved for you.

  • Goods required for these periods require a deposit, with payment by 1 December. Cancellations will not be refunded unless we can hire the equipment out to another party, for the same period.

  • All hire equipment is to be returned rinsed, washed and dry and in the condition it was collected in, otherwise the bond is forfeited and additional charges may apply.

    If in the case of damage and or contamination of the corflute dividers in Glasses Boxes, the full replacement cost is payable. Costs for any packing boxes not returned will be deducted from the Bond.

  • No, you don’t have to worry about washing the tablecloths At Salters Hire, we take care of the cleaning process for you. After every hire, all linens are professionally cleaned by dry cleaners to ensure they are fresh, spotless, and ready for the next event.

    However if we cannot remove tough stains, or they are returned with tears, burn marks and/or candle wax, the customer will be liable for the replacement cost of the items

    How to Return the Tablecloths

    • No Pre-Cleaning Needed: There’s no need to rinse, wash, or spot-treat the linen before returning them.

    • Wet or Damp linen: It is the customer’s responsibility to allow wet or damp linen to be left out to dry. If not mould could grow on the linen, in which case the customer would be liable for the replacement costs

    • Pack Neatly: Simply shake out any debris from the linen and fold and pack the linen to make the return process smoother.

    • Inform Us of Major Stains: If there are any significant stains or spills, let us know so we can ensure they’re treated properly during cleaning.

  • All equipment can be collected on the Friday prior and returned on the Monday following, prior to 1.00pm and we only charge one day’s hire.

  • What is a Damage Waiver?

    A Damage Waiver is a fee that helps reduce your financial responsibility for accidental damage to hired equipment during the hire period. It provides added peace of mind and allows you to hire with confidence.

    Is the Damage Waiver insurance?

    No. The Damage Waiver is not an insurance policy. It is an agreement that may limit your liability for certain accidental damage, subject to the terms and conditions of your hire contract.

    Do I need to take the Damage Waiver?

    Our Damage Waiver is automatically applied to hire agreements to provide protection against the unexpected and simplify the hiring process for our customers.

    What does the Damage Waiver cover?

    The Damage Waiver generally covers accidental damage that may occur during normal use of the hired equipment throughout the hire period.

    What is not covered?

    The Damage Waiver does not cover:

    • Theft, loss, or unexplained disappearance of equipment

    • Intentional damage or vandalism

    • Negligent, reckless, or improper use

    • Damage caused by overloading or misuse

    • Damage resulting from failure to follow operating instructions

    • Equipment left unattended or unsecure

    • Full terms are here - salters.com.au/hire-terms

    Does the Damage Waiver cover theft?

    No. Customers remain responsible for the security of all hired equipment during the hire period. Lost or stolen items will incur replacement costs.

    What should I do if equipment is damaged?

    Please contact our team as soon as possible. Prompt reporting allows us to assess the damage, provide advice, and minimise any impact on your event.

    Am I responsible for equipment during the hire?

    Yes. From the time equipment is delivered or collected until it is returned or collected by us, the hirer is responsible for its care, security, and proper use.

    Does the Damage Waiver cover weather-related damage?

    Coverage may be provided for some accidental weather-related incidents; however, damage resulting from failure to take reasonable precautions or follow weather safety instructions may not be covered.

    Will I need to pay an excess?

    Depending on the circumstances and the nature of the damage, an excess or contribution towards repair or replacement costs may apply in accordance with our Terms and Conditions.

    Can I use my own insurance instead?

    Yes. If you have your own insurance policy that covers hired equipment, we recommend checking directly with your insurer to confirm the extent of your cover.

    How can I avoid damage charges?

    To help protect both your event and our equipment:

    • Use equipment only for its intended purpose

    • Follow all setup and operating instructions

    • Secure equipment from weather, theft, and unauthorised use

    • Supervise equipment throughout your event

    • Report any concerns or incidents immediately

    Where can I find the full Damage Waiver terms?

    Full details of our Damage Waiver, including inclusions, exclusions, and customer responsibilities, are available here - salters.com.au/hire-terms

  • Credit card (visa/mastercard) payment can be made over the phone, online (visit salters.com.au/pay) and via direct bank transfer. All credit card transactions attract an additional 2% fee.

    We accept cash (please bring the correct amount) but do not accept cheque payments (unless by prior arrangement).

  • Please note carefully:

    Some hire equipment is available for collection & return from the front of our premises warehouses.

    To allow us to comply with our OH&S requirements & enable orderly handling, we ask clients to pull slowly into our warehouse and park in the designated red pickup zone. A driver’s license or acceptable photo identification is required prior to release of goods.

    All equipment collected must be transported in a suitable covered in vehicle for weather protection. Some equipment requires the client to provide load securing straps & protective blankets to prevent damage. Salters does not provide this. The client is responsible for securing the load by law.

    Trailers can cause considerable damage to equipment because of – the absence of weather protection; steel plate base & sides scratching / damaging equipment; not properly sprung to carry some equipment. We will not allow expensive, delicate equipment to be transported in trailers.

    We reserve the right to refuse the release of equipment if it we are not completely satisfied the goods can be safely transported, without incurring damage. If goods are returned using unsatisfactory transportation, we reserve the right to retain any Bond.

    Clients are legally responsible for the goods from the time they take possession until their return.

Marquee FAQs

  • Salters Hire does not do catering but can supply a large range of catering equipment for your use.


    If a caterer marquee is required, it will be setup on same day and include walls and lighting if required and quoted.


    Most caters will require a 3×3, 4×4 or 6×3 mtr marquee but always check with caterer what they will require e.g., tables, size of marquee, cooking equipment cutlery, crockery etc.

  • Our team will work hard to ensure the site remains the same as when they arrive

    Depending on the length of time a marquee is onsite the grass under the marquee may turn yellow but generally recovers quickly once the marquee is removed

    The stakes do make holes (approx 25mm diameter) in the ground, but usually these can be pushed in

    Most of the damage done to a site from a marquee event is from the foot traffic of your guests. A flooring option can help to alleviate this

  • Fire pits or fires must not be located near or in the marquee as embers can causes unrepairable damage and hirer will be held responsible.


    Area gas heaters must only be used in marquees if proper ventilation is assured and must not be located within 3 metres of any outside edge of marquee.

  • We can provide outside lighting with our festoon lighting and poles.

    The festoon lighting is a self-install item as everyone has their own ideas and ways they would like it set up.

  • Please note that paper, balloons, and crepe streamers are not permitted in marquees. The dye from these products causes unrepairable damage and hirer will be held responsible.

  • Use your company’s colors, logo, and messaging to decorate the marquee.

    From branded gables and walls to customised sizing ... if you’re hosting an event with a specific theme, our marquees can be customised to match your needs.

    Hosting a corporate activation in a marquee is a great way to create an immersive, branded, and engaging experience with your target audience - whether you’re launching a product, hosting a team-building event, or connecting with your clients and customers, a Salters Hire marquee provides the ideal space.

  • This depends on many factors, we can supply marquee’s for small groups up to large events of 500+ people.

    These factors include:

    • Amount of people at the event

    • Style of event – Formal sit-down, casual stand-up buffet, Cocktail Style, Trade Show Event

    • If you are having dance floor / bridal table / bar area

    • Style of tables – round or rectangular tables etc.

    Please contact our Event planning team and we will help work out what marquee is best suited for your event.

    All marques are quoted standard as being pegged down on grass or gravel surfaces, if it’s required to be set up on a concrete
    surface, e.g., tennis court, weighting down of the marquee will be required and this incurs an additional cost.

    Our Marquees are also quoted standard with no flooring. If this is required, please ask Event planning team about options.

    • Our Marquees can be erected on pretty much any site. However, the ideal site would be a flat, grassed area with good access for vehicles.

    • It's not unusual to require a Marquee on ground that isn't perfectly level. Yes, a marquee can be installed to run with a certain amount of slope.

      • To check this, you can easily put a table and chairs on the slope and see if the level of finish will be acceptable to you and your guests.

      • Should you find that this would not be acceptable, please chat to us in regard to the possibility of installing a Timber Hoecker floor on your site

      • Some clients also decide to have an area levelled in advance of their marquee build. If you are considering doing this, it is worth remembering that you need to allow plenty of time for the ground to settle and grass to regrow

    • Yes, we can set up our marquees on hard surfaces such as tennis courts, concrete carparks and gravel driveways. This will however require specialised weighting or alternate anchoring methods 

    • Please take note if there are any overhead obstructions like phone or power cables, trees or building overhangs in your proposed build area

    • We will also ask you about underground services on the site you are suggesting such as drainage, water, electricity, gas or telecommunications less than one metre below the surface.

      • If you are unsure, or unable to provide plans for the site. Then we suggest a "dial before you dig" be arranged by yourselves to ensure we have full information about underground pipes and services prior to installing

      • This is for the benefit of you and your neighbour's, but also to ensure the safety of anyone working on the site

    • If you are uncertain, please call or send us some photos to discuss your needs

  • For private venues, specific permission for a marquee should be requested directly with the venue operator.

    Most public open spaces are governed by local Councils or other Government bodies and require a direct application from the party conducting the event. The website of the relevant body generally provides you with all the necessary info required to book the desired site for the event.

  • Upon acceptance of your initial quotation, we will generally arrange a site visit if we are concerned regarding any aspects of your site or build.

    This will be to further discuss your requirements in more detail and comprehensively survey the site and discuss any logistical constraints found.

  • We aim to deliver and erect the marquee usually on the Thursday or Friday before the event and dismantle the marquee on the Monday or Tuesday following the event.

    We are happy to negotiate with you if you prefer a different day, though extra costs may be involved.

    Setup and pack down days may vary depending on workload for the week.

    The Salters Hire team will inform you a few
    weeks before your event on setup and pack up details.

  • On the day of set up Salters Hire will arrive at the nominated time to commence the build.


    Setup would normally take between 2 to 7 hours; however, this may vary on each job depending on how much there is to be setup.


    On setup day we will erect the marquee/s, install the marquee flooring, lighting and deliver all the other hire items as arranged.


    The Salters Hire Team does not setup the tables and chairs or set the tables.

    Please make sure the area for the marquee setup is

    • Clear of any obstacles and excrement.

    • The lawn is mowed prior to our arrival (as this cannot be mowed once the marquee is setup)

    • Clear access for vehicles, we will want to get the trucks as close to the marquee site as possible. Items can be carried from the trucks to the site, and everything is constructed and installed by hand.

  • After your event, our team will return to dismantle the marquee. This process is handled with the same professionalism and efficiency, leaving your space clean and ready for its next use.

    Pull down is normally far quicker than setup.

    We ask that all items that do not belong Salters Hire are removed before our arrival and that any chairs and tables and other hire items that Salters Hire left on setup day are reset and ready for packing into the trucks.

    All items must be in a clean and orderly manner in their supplied crates / bags.