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Permanent Part-time job share
The Client Liaison Co-Ordinator is required to perform the following duties from time to time:
• Be responsible for all reception duties in the Southern Operations Centre
• Be the first point of contact for all customer calls, email enquiries and showroom visits in the South
• Process all online orders
• Prepare quotes in WinHire for clients
• Maintain customer accounts by recording account information into WinHire
• Recommend potential hire products or services to clients
• Contribute to team effort
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Go the extra mile to engage customers
• Greet customers warmly and ascertain hire requirements
• Assist with placement of orders or changes to orders
• Take payment information and other pertinent information to be recorded into our booking system
• Sell products and services
• Work with Client Services and Event Planning Manager to ensure customers needs are met
• Develop floorplans as required
• Daily receipting of customer payments
• Assist in accounts activities as required
• Maintain clean workspace at all times
• Order office stationery, staff amenities or equipment as required
• Work with Southern Operations Manager and State Operations Manager on the delivery of client services.
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Essential
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and verbal communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
Desired
a) Has experience with events and/or hospitality
To apply, complete the form below. Commencement date is negotiable. Please do not apply if you can’t meet the minimum requirements.
